Tiles in Portugal

Fractional COO · Strategy & Operations

Rumana Hussain

Operational leadership for healthcare organizations at an inflection point.

Stanford Health Care Blue Shield of California Alameda Health System

MBA/MPH, UC Berkeley BS Computer Science, Washington University in St. Louis
Rumana Hussain
"Rumana advanced our operational maturity 12–18 months ahead of where companies typically are at our stage. She has been a game-changer in our transition to repeatable, scalable operations."
— Kunal Sethy, Founder & CEO, Sparrow Healthcare

I help healthcare organizations build the operating systems that let people stop reacting and start executing — providing care, driving growth, delivering results. My background spans health systems, payers, community health, and early-stage health tech. That range means I can translate across the silos that usually stay siloed, and bring a strategic read that's grounded in how the whole system works, not just one view of it.

I work with founders and leaders who are ready to build something durable.

How I work with you

Three engagement models, each designed for a different stage of need.

Fractional COO

You need someone in the work, not just advising on it.

Best when

The team is holding things together through effort and goodwill, and you know that's not a strategy. You're ready to build something more durable — real processes, real ownership, real visibility.

  • Performance management systems — KPIs, dashboards, operating reviews
  • Cross-functional workflow optimization and process design
  • Workforce development — care teams, CHWs, team lead coaching
  • Clinical-product alignment and operational bridge-building

Focused Operations Project

One problem, scoped cleanly, solved completely.

Best when

You know exactly what needs fixing, or you need a specific system built and handed off. You want a defined deliverable — clear start, clear end, clean transition.

  • Performance dashboard and KPI system — built and handed off
  • Product-operations bridge — translating clinical reality into product requirements
  • Capacity modeling and real-time visibility system
  • Process design and implementation, including staff training and handoff

Strategic Advisory Retainer

A senior ops brain in your corner.

Best when

You have capable people running the day-to-day. What you need is a thinking partner for decisions that don't have obvious answers.

  • Regular strategic check-ins (cadence agreed at start)
  • Async support — written feedback, document review
  • Sounding board for leadership and organizational decisions
  • Healthcare-specific expertise on demand

Let's talk about where you are.

A 30-minute discovery call is the best place to start — I'll ask about your current situation and you can ask me anything. No pitch, no pressure.

Message sent. I'll be in touch shortly.
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